Refund Policy
Last Updated: April 1, 2023
At UrbanForum Pizzeria, we take pride in the quality of the pizzas and food products we serve to our customers. We understand that sometimes things may not go as planned, so we have established the following Refund Policy for our website urbanforum.site.
Order Cancellation
If you wish to cancel your order, please call us immediately at +44 131 555 1234. Cancellation requests are accepted within 10 minutes of order placement. After this window, we cannot guarantee the cancellation, as your food may already be in preparation.
Refund Eligibility
To be eligible for a refund, please note the following conditions:
- You received the incorrect order.
- Your order is missing items.
- Your food is damaged or unsatisfactory in quality.
If any of these conditions apply, please contact us within 2 hours of order receipt to report the issue.
How to Request a Refund
To request a refund, please follow these steps:
- Take a photograph of the incorrect or unsatisfactory item(s).
- Contact us within 2 hours of receiving your order by calling +44 131 555 1234.
- Provide us with your order number and the photographs as proof of the issue.
Our customer service team will assess your claim and, if approved, will process a refund to the original method of payment or provide a suitable remedy such as replacing the item or providing store credit, based on your preference.
Processing Refunds
Approved refunds will be processed within 7 working days. The refunded amount will be credited back to your original method of payment. Depending on your card issuer's policies, it may take additional time for the refund to reflect in your account.
Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as there may be a delay before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at +44 131 555 1234.
Food Quality Concerns
Your satisfaction with our food is of the utmost importance. If you have any concerns regarding food quality, please inform us immediately upon discovery so that we can take action to rectify the issue. We sincerely value your feedback to continuously improve our products and services.
Exceptions / Non-refundable Items
Certain items are non-refundable, including:
- Gift cards
- Perishable goods such as food once delivery or pickup has been completed
For perishable goods, please reach out to us if you have any issues and we will work with you to find a satisfactory resolution.
Contact Information
If you have any questions regarding our Refund Policy, please do not hesitate to contact us using the following details:
UrbanForum Pizzeria
+44 131 555 1234
urbanforum.site
Address: Pizzeria Napoli on Elm Street, Edinburgh, EH1 2NG, United Kingdom